Delivery
Free delivery to the UK mainland
Free, on every order, with no minimum spend. No threshold to reach, no basket-filling to unlock it.
Highlands, Islands and Northern Ireland
We deliver UK-wide. Some remote postcodes carry a surcharge from the courier which is shown at checkout before you pay. Nothing is added afterwards.
How long it takes
- Ambient groceries and household — 2–4 working days
- Foam and made-to-measure items — cut to order, typically 3–7 working days
- Made-to-measure covers — allow up to 10 working days
You get a tracking link by email as soon as your parcel is collected.
Collection only — fresh, chilled and frozen
Fresh halal meat, fresh fruit and vegetables, chilled items and frozen food are collection only. We do not post them, and we cannot make an exception.
This is not us being awkward. A courier network cannot keep meat at a safe temperature over two or three days in transit, and no amount of packaging changes that. Anyone who does post it is taking a risk with your food. We would rather you collected it and knew it was right.
How collection works
- Order online and choose collection at checkout
- We prepare it and email you when it is ready
- Collect from 19B Nithsdale Street, Glasgow, G41 2PZ
Bring your order confirmation on your phone. If you need someone else to collect for you, reply to the confirmation email with their name.
Mixed orders
If your basket has both delivery and collection-only items, you can split it: the ambient goods are posted and the fresh items wait for you at the shop. Checkout will walk you through it.
Returns
Non-perishable items can be returned within 14 days in their original condition. Food, fresh produce and made-to-measure items — cut foam and bespoke covers — cannot be returned unless faulty, because they are cut or prepared specifically for you. Your statutory rights are unaffected.
Full details in our refund policy.